FAQs

Frequently Asked Questions

1. What is Tracksetter?

Tracksetter creates high-quality 3D-printed models inspired by meaningful locations. Our pieces are designed to celebrate running, design, and personal achievement - turning your favourite places, races, and memories into lasting physical keepsakes.

2. How are your products made?

Our products are created using advanced 3D printing technology and carefully refined to capture the structure and detail of real-world locations. Each piece is designed with precision and finished to a high standard to ensure quality and durability.

3. Are your products personalised?

Many of our products are made to order and can be personalised. Please check individual product pages for available customisation options, or contact us if you have a specific request.

4. What kind of custom requests can you fulfil?

We can produce a wide range of custom 3D-printed designs, not limited to places or marathon routes. If you have a specific idea, location, or concept in mind, we’d love to hear about it.

Simply get in touch with details of your request, and we’ll discuss it with our team to see how we can bring your idea to life.

5. Can I preview my design before ordering?

For certain custom requests, we may be able to provide a preview before production. Please contact us with your idea and we will let you know what is possible.

6. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

7. How long does it take to receive my order?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location. For full details, please refer to our Shipping Policy.

8. What is your returns and refund policy?

You can view our full returns and refunds policy here:
https://tracksetter.com/pages/returns-and-refunds

9. What should I do if there is an issue with my order?

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible. We will work with you to resolve the issue, whether that’s a replacement, repair, or refund in line with our policies.

10. How can I contact you?

You can contact us via our contact page here:
https://tracksetter.com/pages/contact

We aim to respond to all enquiries within 24 hours.

11. Where are your products made?

All of our products are designed and crafted in the United Kingdom, with a focus on quality, precision, and meaningful design.

If you have any other questions, feel free to get in touch - we’re always happy to help.